Cut to the chase here. Get quick answers to some of our more common questions. Don't see what you need here? Give us a call or send us an e-mail. It is our policy to answer every phone call and e-mail within 24 hours!
Where do you pick us up?
We will pick you up right at your ship, just past port security. At the end of your tour we will drop you off right at your ship, or in town if you choose to explore Skagway.
Why do we need passports?
What if we have minors in our party traveling without legal guardian/s?
Many children travel with friends or grandparents and it has never been a problem. We suggest bringing a signed note from all absent legal guardians, allowing permission for the minor to cross the border. Note should include telephone number and address of absent guardian/s. The more information you can provide the customs agents the better, i.e. birth certificates, adoption papers, guardianship papers. Neither border requires a notarized note, but US Customs and Border Protections recommends one. Here is a sample note provided on the US CBP website. "I acknowledge that my wife/husband/etc. is traveling out of the country with my son/daughter/group. He/She/They has/have my permission to do so." ( Include contact information )
What if we can't get off the ship in time for our tour?
Since you are on a private tour, your guide will be ready and waiting for you, and only you!
What if we miss the ship at the end of our tour?
We have been in operation since 2010 and have never missed a ship! We schedule a nice cushion of time for all tours between the end of your tour and your all aboard time. If we did for some reason miss your all aboard, we would fly you to your next port destination to meet your ship, and take care of any incidental expenses.
What is your Cancellation Policy?
If you cancel one week or more before your tour, you’ll receive a full refund, minus a $50 reservation fee. If you cancel within one week of your tour, we do not offer a refund, unless we can get a reservation from someone else to fill your spot. If your ship doesn’t make it to Skagway, or we have to cancel your tour for any reason, you’ll also receive a full refund minus that $50 reservation fee.
Can I combine a White’s Pass Train Ride with your Beyond Skagway Tour?
Yes! We take care of White Pass & Yukon Route ticket arrangements for you. There are a few different options when it comes to the train. ( Our favorite is the afternoon train from Fraser to Skagway. ) Call us for details or check out our "Services" page for more info.
What are my options for the day I spend going “Beyond Skagway”?
If you aren't sure what you want to do, we suggest the 7 Hour Emerald Lake tour, leaving all details until the day of. Let the weather and guide dictate the way your day unfolds, choosing your tour specifics on the For ideas of custom options, consider these:
Picnic Lunch: Order ahead of time from Heike at Caribou Crossing Coffee in Carcross. Enjoy the ease of a prepared basket to enjoy at a picnic table in Carcross, or head out on an adventure and eat in a wilderness location.
Take the kids to pet husky puppies: Visit with Iditarod Alaskan Huskies in their off season, while they work on incorporating new dogs to the team. Michelle Phillip's is a seasoned dog musher in the Yukon who has raced in several Iditarod and Yukon Quest races. Play with the puppies and/or take a cart ride. Note: There is no actual snow on the ground along the South Klondike Highway in the summertime, so if you want to ride in an actual sled you will need to visit us in the winter!
Scavenger Hunt: We love family tours! Our popular scavenger hunt is free for kids of all ages
Gold Panning Experience: Learn how to pan for gold with a "salted" pan in the Yukon or Alaskan wilderness.
Yukon Suspension Bridge: Learn about the Klondike Gold Rush and walk over the glacial Tutshi River.
How should I dress?
Like an Alaskan! In layers! Temperatures can vary greatly in the same day. The best way to dress is in layers, with comfortable walking shoes. Shed a layer when warm or add a layer if cool. Wear a T-shirt, sweatshirt or fleece and a windproof jacket and you will be ready for what ever weather you might encounter.
Can you add us to somebody else's tour?
We sometimes have requests to join tours and build larger groups. The truth is this: We are a private tour company and we excel at our specialty: offering quality, specifically customized, private tours for small groups of friends or families. We can recommend many excellent companies who offer quality tours for small parties, that are already built around the combining of groups. If you would like to invite others to join your Beyond Skagway tour however, we can make a note on your reservation and notify your if an opportunity arises.
What should I bring?
Will we see wildlife?
We sure hope so! We are always on the lookout, but unfortunately can not guarantee wildlife sightings. Our guides all know the best places to look, and we chat with other tour operators all the time about where the current hot spots are. For wildlife sightings such as bear, moose, mountain goats and others, the Yukon is your best bet. Most of our Yukon excursions see some type of wildlife.
What is the best season to visit "Beyond Skagway"?
Each season has its benefits and drawbacks, but since you asked, we’ll try to give you some of our favorite things about each month you might visit “Beyond Skagway”.
May: There is still snow on White Pass, but not on the road! You’ll see snowy mountains, enjoy a noticeable lack of mosquitoes and have a higher chance of seeing bears foraging for fresh vegetation after hibernation. We enjoy some warm weather in May, but it can be stormy too! Bring layers. A shirt, fleece and waterproof jacket work great. Gloves and a warm hat are a good idea in May also.
June: The snow is mostly melted except on the slopes of the surrounding peaks. Bugs are hatching out this month, but they don’t get too bad. We supply bug repellent just in case. Temperatures can fluctuate; again, bring layers. Brilliant wildflowers are starting to bloom, notably lupine.
July: Warmer temps, more bugs. Fireweed bloom profusely along the Klondike Hwy. 4th of July celebration in Skagway is highly enjoyable.
August: We'll have some 80 degree days, but August tends to be a bit more on the rainy side ( in Skagway ). You can’t count on the weather to be predictable, so come prepared and bring your layers. No need for gloves or hats this month. The salmon start running. Grizzly bears come to Dyea to feed on them during the latter part of this month.
September: Our best Fall colors in the Yukon are during this month. The changing leaves of Yukon Aspen are brilliant to behold! We highly recommend taking our Overnight Tours during this month.
October: Join us for our “Follow the Gold Tour”, from Skagway around to Haines. This 350 mile long journey takes you through miles of untouched wilderness.
Whatever the month you arrive, you’ll be amazed at the beauty of the Alaskan and Canadian wilderness. Each season sports beauty of a different kind. What ever month you come, you’ll love what The Last Frontier has to offer!
How do I pay for the tour?
You can call us to book your tour or click any "Book Now" button to book directly online in just minutes!
Can I pay just a deposit?
Call us to talk about a deposit and plan.
What do you do during the winter months?
Come visit us and we'll tell you ALL about it!
Do you have over night tours available?
Call Becky or Kate, at 907-612-0499, to ask about our new “Follow the Gold”, Fall Tour 3-7 days. We are offering The Golden Circle Tour, from Skagway around to Haines or Skagway, over “Top of the World Hwy” above Dawson City, where gold was discovered.